如何做到高效管理訂單并且真正讓買家爽有2大絕招：

　　1.?批量管理訂單，進(jìn)行集體處理；?2.?模板化買家跟進(jìn)信息，在各個關(guān)節(jié)時間點(diǎn)上，讓買家真正感受到貼心的服務(wù)。

　　下面這些模板

　　肯定能幫到你

　　1.?查看到買家付款完成的訂單后，給買家發(fā)送訂單確認(rèn)郵件并且告知預(yù)計(jì)發(fā)貨時間

　　Hi,?xxx,

　　Thank?you?for?your?payment?for?ordersxxxxxxx?and?xxxxxxx.?We?will?be?dispatching?these?itemswithin?the?next?3?days.

　　If?you?have?any?questions?or?problems,contact?usdirectly?for?help.

　　2.?填寫了發(fā)貨通知后告知買家當(dāng)前狀況，調(diào)整買家期望值

　　Hello,?xxx,

　　We?are?happy?to?tell?you?we?have?dispatched?your?order!?You?cantrack?its?progress?with?the?following?tracking?number:

　　xxxxxx

　　You?can?also?track?the?delivery?of?your?order?yourself?here:?www.xxxxx.com.

　　It?usually?takes?about?30?days?for?your?order?arrive,?but?as?this?isthe?shopping?season,?the?logistics?companies?are?very?busy?and?some?orders?maytake?slightly?longer?to?arrive.

　　If?you?have?any?questions?or?problems,?contact?us?directly?for?help.

　　3.?超過5天還未更新物流信息，讓買家再等待

　　Dear?xxx,

　　As?we?all?know,?it's?the?busiest?part?of?the?shopping?season?and?thelogistics?companies?are?running?at?maximum?capacity.

　　Your?delivery?information?has?not?been?updated?yet,?but?don't?worry-?we?will?let?you?know?as?soon?as?an?update?is?available.Thank?you?for?your?patience!

　　4.?貨物退回，換物流方式重新給買家發(fā)貨，并延長收貨時間

　　Hello,?xxx,

　　Due?to?the?overwhelming?demand?for?logistics?this?shopping?season,?the?original?dispatch?has?failed.

　　Don’t?worry!?We?have?already?dispatched?your?order?with?a?differentlogistics?company.?You?can?track?the?new?delivery?of?your?order?here:?www.xxxxx.com.

　　We?have?also?extended?the?time?period?for?you?to?confirm?delivery.

　　If?you?have?any?questions?or?problems,?contact?us?directly?for?help.

　　5.?長時間在途，確認(rèn)是否收到貨物，減少買家未收到的擔(dān)憂

　　Hello,?xxx,

　　If?you?haven't?received?your?order?yet,?please?don't?worry.?We?just?checkedthe?tracking?information?and?it's?on?its?way!

　　Don't?worry?about?your?money?or?your?purchase?either?–?if?you?do?notreceive?your?package,?we?will?resend?your?order,?or?you?can?apply?for?a?fullrefund.

　　If?you?have?any?questions?or?problems,contact?usdirectly?for?help.

　　6.?距離確認(rèn)收貨超時還有1周，依然未妥投，告知買家物流的大致情況，并且告知買家會給他延長收貨時間，請買家不要提交糾紛。

　　Hello,?xxx,

　　We?have?checked?the?tracking?information?and?found?your?package?isstill?in?transit.?This?is?due?to?the?overwhelming?demand?for?logistics?thisshopping?season.

　　We?have?also?extended?the?time?period?for?you?to?confirm?delivery.

　　If?you?have?any?questions?or?problems,please?contactus?directly?for?assistance,?rather?than?submitting?a?refund?request.We?aim?to?solve?all?problems?as?quickly?as?possible!Thanks!

　　7.貨物在海關(guān)

　　Hello,?xxx,

　　We?have?checked?the?tracking?information?and?found?your?package?has?nowarrived?at?your?country’s?customs?agency.

　　Please?let?us?know?as?soon?as?your?order?arrives?at?your?deliveryaddress.

　　If?your?package?experiences?any?delays?at?customs,?please?contactthem?to?resolve?any?problems.Thanks!

　　8.?貨物已經(jīng)處于簽收狀態(tài)，提醒買家進(jìn)行確認(rèn)收貨并且給出5星好評

　　Hello,?xxx,

　　The?tracking?information?shows?that?you?have?received?your?order!?Pleasemake?sure?your?items?have?arrived?in?good?condition?and?then?confirm?satisfactory?delivery.

　　If?you?are?satisfied?with?your?purchase?and?our?service,?we?will?greatlyappreciate?it?if?you?give?us?a?five-star?feedback?and?leave?positive?commentson?your?experience?with?us!

　　If?you?have?any?questions?or?problems,please?contactus?directly?for?assistance,?rather?than?submitting?a?refundrequest.?We?aim?to?solve?all?problems?as?quickly?as?possible!Thanks!